Returns

Information on the Right of Withdrawal

Pursuant to Article 52 of the Italian Consumer Code and without prejudice to the exclusions set out in Article 59 of the same code (see in particular the case of the supply of sealed goods that are not suitable for return for reasons of hygiene or related to health protection that have been opened after delivery), the Customer has the right to withdraw without penalty and without specifying the reason, within thirty days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered by the Customer in a single order and delivered separately, the term runs from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last good.

To exercise the right of withdrawal, the Customer is required to inform Keepup Società Benefit srl of his decision to withdraw from the contract by means of an explicit declaration through one of the following methods:

by letter sent by post to Keepup Società Benefit srl, Via G. Muratti n. 7 – 33100 Udine (UD),

e-mail to: promoturismo@keepupshop.com .

To this end, the Customer may use the standard withdrawal form provided for in Annex I, Part B of Legislative Decree no. 206 of 6 September 2005, as reported below:

Recipient: Keepup Società Benefit srl, G. Muratti n. 7 – 33100 Udine (UD).

The undersigned __________ hereby notifies the withdrawal from the purchase contract of the following goods: [insert a description of the products purchased], ordered on _________ (or received on __________)

· Name, Surname, Address of the consumer's Customer(s)

· Order number

· Customer signature (only if the form is notified in paper version)

· Date

To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.

The Buyer, exercising the right of withdrawal pursuant to this article, within the terms and according to the methods described below for the return of the product(s), may obtain at his choice:

a) the reimbursement of payments made to Keepup Società Benefit srl without undue delay and in any case no later than fourteen days from the day on which Keepup Società Benefit srl was informed of the decision to withdraw from this contract.

The refund will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise. Keepup Società Benefit srl reserves the right to withhold the refund until it has received the goods or until the Customer has demonstrated that he has sent back the goods, depending on which situation occurs first;

b) the exchange, only at the point of sale, of products purchased on the Site with other branded products owned by PromoTurismoFVG located in Udine, via G. Muratti n. 7 of an amount equal to or greater than that of the returned products, at the price applied at the point of sale at the time of the exchange;

In the event of the return of all the products in the Order or in the event of the return of only some of the products in an Order, provided that they were purchased individually (i.e.: NOT purchased by benefiting from Special Promotions that allow the Buyer to obtain special discounts on the sale price of the single Product due to the effect of the joint purchase with other products - by way of non-exhaustive example: “Combo” Promotions), the amount of the refund and the value of the products to be exchanged referred to in the previous letters a) and b) correspond to the amount actually paid by the Buyer for the returned Products, including delivery costs (with the exception of additional costs resulting from the Buyer's possible choice of a type of delivery other than the least expensive type of standard delivery offered by Keepup Società Benefit srl).

While, the partial return of products purchased by benefiting from Special Promotions that allow the Buyer to obtain special discounts on the sales price of the single Product due to the effect of the joint purchase with other products (by way of example and not limited to: "Combo" Promotion) determines the loss of the discounts applicable on the other Products of the same Special Promotion NOT returned. Therefore, in the aforementioned case, the amount of the refund and the value of the products to be exchanged referred to in the previous letters a) and b) corresponds exclusively to the amount resulting from the difference between the total amount actually paid for all the products linked together by virtue of the Special Promotion reduced by the non-discounted sales price resulting in the Order Confirmation of the NON-returned products linked, by virtue of the same Special Promotion, to the returned product [1] and will not include delivery costs.

 

In case of exercising the right of withdrawal, the Customer returns the goods or alternatively delivers them to Keepup Società Benefit Srl at the following address 33100 - Udine, via G. Muratti n. 7, without undue delay and in any case within fourteen days from the date on which he communicated to Keepup Società Benefit srl his decision to withdraw from the contract.

In the case of returns by delivery to the point of sale located in Udine, via Zanon n. 4, it is necessary to present a copy of the purchase invoice/receipt.

In the event that the Buyer chooses the delivery method of the Products by collection at the point of sale located in Udine, via G. Muratti n. 7 pursuant to article 8.9 of these general conditions, the return of the purchased products may only be made in the Store located in Udine, via G. Muratti n. 7, no other return method is permitted.

The products must not have been opened and, in any case, must not be damaged and/or deteriorated and must be returned to Keepup Società Benefit srl in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them. All Products must be returned closed, in perfect condition, with all protective materials and with labels and stickers attached to the Products (if present), in addition to their original packaging, accessories and documentation. If the Product has been opened or is altered from its original condition in any way, the Seller reserves the right not to accept the Return. The Seller assumes no responsibility in the event of Products returned by mistake or objects forgotten in packages or returned Products.

If you receive a free "free" product or sample associated with the sale, you must also return that gift during the return procedure. If you make a full return of your order: all samples and freebies must be returned. If you make a partial return of your order, you can keep the freebies received only if they are directly associated with the product you have decided to keep. In the event of failure to return the "free" product or sample, Keepup Società Benefit srl reserves the right to reduce the refund amount and the value of the products to be exchanged by an amount equal to the sales price of the "free" product or sample not returned.

The Customer is responsible for the decrease in value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

In accordance with the provisions of art. 57, paragraph 1 of the Consumer Code, the return costs will be borne exclusively by the Buyer . Packages sent at the recipient's expense will not be accepted.

If the right of withdrawal is exercised, Keepup Società Benefit srl will not be responsible for any loss or damage to the products attributable to third parties.

Any risk connected to the return of the products will be exclusively borne by the Buyer and/or recipient of the Order itself, except in the case in which the Buyer recipient of the Order does not demonstrate that he has deposited the products to be returned with a carrier or at the Keepup Società Benefit srl point of sale.

The right of withdrawal is excluded in the case of sealed goods that are not suitable for return for reasons of hygiene or related to health protection and have been opened after delivery. The right to withdraw referred to in this article is not in any case granted to Buyers in the case of Orders relating to Customized Products.

Keepup Società Benefit srl Customer Service answers to the following landline numbers +39 0432 1792448 or mobile, also whatsapp, +39 3519359965 from Monday to Saturday from 10 am to 1 pm and from 3 pm to 7 pm.

 

In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, in the General Conditions and in the Withdrawal and Returns Information for the consumer, it will not entail the termination of the contract and, consequently, will not give the right to any return or refund.